Privacy notice

Who we are

Farnagates Services Limited (“we”, “us”) is the data controller for personal data collected through this website. Company number 05441226, registered in England and Wales.

Questions about privacy can be sent to enquiries@farnagates.com.

What we collect and why

Contact form submissions. When you use the contact form on this site, we collect your name, email address, optional company name, and the message you submit. We use this information solely to respond to your enquiry. The lawful basis is legitimate interest, namely handling business enquiries you have initiated.

Analytics. If you accept analytics cookies, we use Google Analytics 4 to understand how the site is used in aggregate. We do not use analytics for advertising, and we do not combine analytics data with form submissions to identify you. The lawful basis is consent.

Server logs. Our hosting provider (Vercel) automatically logs basic technical information about each request (IP address, user agent, requested URL) to operate and secure the site. These logs are retained briefly for diagnostic purposes.

How we store data

Contact form submissions are sent directly to our email inbox, which is hosted by IONOS (a European email provider). We do not maintain a separate database of form submissions on this site.

Submissions are retained in our email system for up to 24 months unless they form part of an ongoing commercial relationship, in which case we retain them for as long as that relationship and any legal record-keeping requirements apply.

Who we share data with

We do not sell your data. We do not share it with third parties for marketing purposes. We use the following processors to operate the site:

• Vercel: hosting and request logging.
• IONOS: email hosting, including delivery of contact form messages.
• Google: analytics, only if you have given consent.

International transfers

Some of these processors operate in the United States. Where personal data is transferred outside the UK or EEA, we rely on standard contractual clauses or equivalent safeguards.

Cookies

Essential cookies are used to remember your cookie-consent preference. No other cookies are set unless you opt in. You can change or withdraw your consent at any time by clearing your browser’s site data for this domain.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, to object to processing, and to request a copy in a portable format. To exercise these rights, email enquiries@farnagates.com.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe we have handled your data improperly. The ICO website is at ico.org.uk.

Gaddy’s Simple Accounts

Our internal bookkeeping and VAT software at accounts.farnagates.com has its own privacy policy and terms of use, including the information sent to HMRC under Making Tax Digital.

Updates

We may update this notice from time to time. The “last updated” date at the top of this page reflects the most recent revision.